Terms and Conditions/Privacy Policy

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

Payment Flow and Delivery Policy

the delivery timeframe for Hire Equipment has an agreed delivery Time And Date which will be delivered by Castles 4 U Ltd,  Physical goods purchased will not be dispatched until full payment is received, Hire Equipment can be paid Cash on delivery or in advance at the customer’s choice.

Refund / Cancellation Policy

  1. Hire Equipment can be canceled with no charge or full refund less any booking fee as long as it is canceled at least 24 hours before your equipment is due to be delivered, you may also cancel because of bad weather ie rain or snow we will accept this cancellation up to 2 hours before your castle is due for delivery with no charge or a full refund less any booking fee.
  2. Cancellations made when after the above cutoff times will be charged £15 fuel if you paid in advance you would receive a refund less any booking fee and less the £15 fuel fee.
  3. If we have to cancel the booking due to HSE regulations a full refund will be given less any booking fee.
  4. If we have to cancel due to unsuitable site for the equipment we will charge a fuel fee of £15 if you have paid in advance you will receive a refund less £15 fuel fee and any booking fee
  5. Brand New Physical goods can be returned for a refunded for any reason up to 14 days after delivery or for faulty goods up to 12 months after purchase
  6. Ex Hire Physical Goods can be returned for a refunded for any reason up to 14 days after delivery or for faulty goods up to 30 days after purchase