Terms and Conditions/Privacy Policy

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

Payment Flow and Delivery Policy

delivery timeframe for physical goods purchased are dispatched same day vir Royal Mail, Hire Equipment has an agreed delivery Time And Date which will be delivered by GNB Couriers which is also part of Castles 4 U Ltd,  Physical goods purchased will not be dispatched untill full payment is received, Hire Equipment can be paid on delivery or in advance at the customer’s choice.

Refund / Cancellation Policy

  1. Hire Equipment can be cancelled with no charge or full refund as long as it is cancelled at least 2 hours before your equipment is due to be delivered
  2. Physical goods can be refunded for any reason upto 14 days after delivery or for faulty goods upto 12 months after purchase